Social Media in 2011 – A Review

December 30th, 2011

This time last year I made a series of predictions about social media and public relations.  I suggested that while 2010 was a year of discovery, the past 2011 was going to be about sharing and engaging.  About communities being empowered by the knowledge they will have pooled together.  I highlighted from my perspective the challenges and opportunities that Facebook, Twitter and YouTube will pose for companies and individuals.  The impact that social networking has had on events during the past year has truly been beyond what anybody could have expected.

While 2010 was about Wikileaks, the past year has been about challenging the reputation of companies, organisations and individuals that used the law to hide their indiscretions.  Twitter and other social networks came into their own as members of the legal profession struggled to grasp the structure of communications across international jurisdictions.

In my post ‘2011, A Year Of Change In Public Relations,’ I said that the coming year was going to be about communities that were engaged and empowered.  Wikileaks showed what you could do privately.  Facebook, Twitter and YouTube were the channels through which you could anonymously share content and opinion.  They are the channels that gathered a community together, empowering them to seek the transparency that was far too often absent.  Even the once trusted media estate came under the gaze of the community.

The Arab Spring in North Africa was an occasion that surprised many commentators. Sharing of stories on Twitter about high-profile individuals was going to happen.  Managing reputations has now moved into a real-time business.  In fact, if something wrong has been done it is today best expected that such an act will become public.

Last year I also raised the point about the power of mobile, of cellphones.  Wherever you are you have a cellphone.  You are connected to a world of real time information that reaches you as quickly as you wish to access the news that is available.  News shared by the network that you are connected to.  Reliance on traditional news channels is long gone.  News is shaped by members of the communities that we trust, which is why from a public relations perspective crises are today that when audiences go negative on a brand, cause or individual.

As I stated, news organisations are not dead and they are certainly not dying.  They are just changing and adapting to become what their primary audience wants of them.  An adoption that will continue in the 2012.

But what about the coming year?  Well, I am finishing my thoughts on this and will share these with you pretty soon.

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About me

Hello. I'm Julio Romo. I'm a London-based independent PR, communications consultant and digital strategist. I am also a freelance journalist and trainer, providing insight and consultancy on how to secure better engagement through the changing media and digital landscape. 

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