Following on from the CIPR’s acclaimed Digital Impact conference last month the institute will be hosting a series of social media meetings this summer.
Entitled The CIPR’s Social Summer events will take place every Thursday until the end of August and will bring together leading PR and social media professionals to discuss and debate this ‘not so new’ communications channel. Speakers include Philip Sheldrake, who yesterday presented a session on analytics, Andrew Smith, Stuart Bruce, Stephen Waddington, Steve Earl and myself.
The events will be held at the institute’s London head-office with sessions ranging from social media analytics and the rise of mobile networking to insight and tips on how to get ahead in social. I will be hosting an after-work session on how social media is used in the newsroom and broadcast television.
The fact of the matter is that while social media has affected how we do public relations – forcing many of us into real-time reaction and into a culture of conversation and dialogue, newsrooms and television programmers have had to adapt to ensure that their own industries survive the change in the balance of power between providers and consumers of news and content.
But how does the communications industry adapt? What does we need to learn from sectors that for so long we’ve work with? How do we work together to make sure that the people that we wish to speak with engage with us? These and so many more questions will be debated during my session on 15th July.
To find out more about this and other CIPR social summer sessions visit the wiki and sign-up soon. Tickets for each session are only £10 on the door, to cover the cost of beer and a seat!
Below is my presentation that I gave at the Digital Impact conference and which I’ll be expanding from in July.
So this summer, remember, PR is getting social!
ASA #fail to understand social media
Friday, September 3rd, 2010The Adverting Standards Authority (ASA) siloed approach to regulating social media highlights this regulatory body’s lack of understanding of real-time communication channels.
On 1st September the ASA announced that the Committee of Advertising Practice (CAP) had empowered it to police ‘marketing communications online, including the rules relating to misleading advertising, social responsibility and the protection of children.’ The statement from the ASA added that, ‘the remit will apply to all sectors and all businesses and organisations regardless of size.’
It all sounded very well, apart from one specific paragraph, which stated, that journalistic and editorial content and material related to causes and ideas – except those that are direct solicitations of donations for fund-raising – were to be excluded from the remit.
And here lie the problem. The guidelines and regulations that the ASA wishes to apply to social media and networking channels appear to have been written from a 20th centaury perspective, where marketing disciplines where siloed – advertising was the big beast, direct marketing was direct marketing and public relations was, well, media relations. There appears to have been little understanding of the fact that social media and networking crosses all these marketing disciplines. In fact, it brings them together and maximises message penetration.
You would have therefore thought that the ASA would have consulted widely before announcing that it was to regulate social media channels. Well, its statement said that the regulations that it would be enforcing were formed as a result of ‘formal recommendations from a wide cross-section of UK industry.’ Very odd thing to say given that the Chartered Institute of Public Relations and it’s Social Media Advisory Board, which I should declare that I sit on, had been omitted from any consultation even though numerous requests were made.
Without a doubt social media has to a certain extent be regulated – best practice needs to promoted. The CIPR is currently reviewing its social media guidelines and has uploaded these to a wiki where people can register and share their thoughts.
Online and social media has changed the way that companies, brands and consumers interact with each other. Transparency has a higher value than ever before, especially in a world where the old ‘broadcast communications model’ is taking a back seat to a ‘conversational’ one where consumers and stakeholders can cross examine business.
The ASA is right, there is a need to regulate. But before doing so there needs to be a clear understanding of what one are trying to regulate, and why. Marketing communications is changing. Six months, the time until 1 March – when the regulations are currently due to come into force, is a long time in social media terms.
Engagement, dialogue and understanding comes through dialogue. So lets start here.
Tags: #ciprsm, advertising, asa, cipr, communications, guidelines, marketing, pr, public relations, regulation, social media, social networking
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