Posts Tagged ‘google’

Facebook for Business or Google+?

Tuesday, August 2nd, 2011

Facebook Page | Julio Romo

Last week Facebook unveiled it’s ‘Facebook for Businesses‘ guide to help small and medium sized businesses reach out to the over 750 million users that the social network has globally.  Designed as an easy walkthrough the site has worked to highlight the simplicity of reaching out and building communities around individual business communities.

For many small and medium businesses Google has been the default when it came to online marketing, with many focusing on trying to get their business high-up the search-giant’s rankings.  But shopping is social, focusing and benefiting from social recommendation, something that Google is trying with it’s Google+ offering.

After some time I have set-up a Facebook Page [please like if the content I share are of benefit] – mainly to keep my profile specifically for friends and family.  For those in public relations, journalism and social and digital media I will be using my Page.  And why segregate my Facebook into a Profile and a Page? Well, simple, an email from a friend who said, “dude, going to ‘unfriend’ you, nothing personal but all your chatter/comms is too much! Clearly still proper friends and happy to email etc.

Facebook for Businesses makes some specific recommendations for businesses, including:

  • Setting some goals,
  • Sharing exclusive content and engaging with your community,
  • Checking and updating your followers, and
  • Creating a conversational calendar.

Google+’s offering is looking good, I can be found at gplus.to/JulioRomo.

These top tips are making Facebook fleet of foot in capturing business from hard-working sme’s.  Google+ is meanwhile delaying it’s businesses offering until the end of the year and even deleting companies that have set themselves up on it’s ‘Plus’ platform.

Google has a long way to go to deliver a simple solution that reengages businesses offering them solutions that allow communities to engage with their recommendations.

There are plenty of offerings for businesses. The best way to promoting yourself is by trialing Facebook, Twitter, Google+ and even integrating these into your site.  Simply said, it is about being seen.

Editions: Your Daily Facebook

Wednesday, July 27th, 2011

Facebook is moving into the news business, hoping to capitalise on news outlets latest refocus on social networking.  It’s Edition’s project will see the networking giant face-up to Apple and Google, who are both working on project to monitise our appetite for news in real-time.

Fifteen years ago news outlets opted to make the content that had a cover-price free online, a strategy based trying to get a slice of the then large online advertising pie.  Then, after putting all of it’s eggs in one basket, it faced with a severe decline in advertising revenue, forcing many newsrooms to cut their staff.  Then, after much strategising some outlets opted for paywalls, a decision that to this day still causes plenty of debate in the news industry.  Some outlets, like the The Times, Sunday Times, New York Times and the Financial Times delivered various options – fully restrictive or freemium services.  It all appears to have provided some security for the medium-term.

Enter Facebook, who with over 750 million members has decided to move into the news business with it’s Facebook Editions – an app that allows users to consume news within it’s walls.

News outlets had been working with Apple and it’s Newsstand offering which would update subscribers news subscriptions via an exclusive App.  I wrote a post about this in September 2009 about the ‘Changing And Charging TimesFor News.’ Many outlets have signed-up to Apple’s Newsstand.  Others haven’t, not liking the terms set out – including a 30% fee for Apple.  The Financial Times is a case whereby they have taken their content from the App Store and have developed an HTML5 site that can be accessed through iPhone, iPods and iPads.  Developed by Assanka, the HTML5 app is fluid and smooth and as a subscriber I have to say that it set’s the standard.

Facebook knows that over a third of its 750 million users access the site through mobile devices, and those who access the site on a cell-phone or tablet as active than traditional desktop users.  This explains why news outlets like CNN, The Washington Post and Rupert Murdoch’s The Daily are wanting in on Zuckerberg’s next project.

The fact is that the consumption of news has not diminished, it has most probably risen.  Start-up’s like Flipboard show how we the consumer like our news to be gathered from trusted sources that can verify content, such as journalists, as well as from friends and peers that can deliver unverified news, enabling us to be the first for news.

The speed at which news is consumed is what the PR community is going to have to focus on as outlets compete to deliver quality content.

Super Injunctions, A Failed Tool In Reputation Management

Friday, May 20th, 2011

House of Lords member Lord Stoneham of Droxford yesterday used Parliamentary Privilege to make public details of an #injunction that former #RBS Chief Executive Sir Fred Goodwin had on the story that he was involved in an extra-marital affair while the bank was collapsing in front of him.

The comments were made in the Chamber at the Palace of Westminster hours before legal teams met at the High Court to discuss said gagging order, with one party seeking to have it overturned.  Sir Fred himself did not object to the removal of the injunction, which enables the media to run with a story that will put plenty of heat on him once again.

Injunctions and super-injunctions have been making the headlines recently because media outlets have been unable to report on the more salacious stories that are doing the rounds about high-profile personalities.  The pub gossip that people take part is censured.  Some people criticise the judiciary, claiming that it undermines the press.  Others believe that Privacy is a basic human right that requires individual mistakes to not be splashed in the press.

My view is that the press and the individuals using these injunctions and super-injunctions are right.  The problem is that in between both arguments lies what is known as public interest, a term used by the media as a ‘catch-all.’  With this self-regulated tool, the media can invade the privacy of anybody and any organisation.  And there lies the problem.  Organisations need to be accountable, as do the people working for them and for government.  That said, there is a fine line that divides a mistake from the effect it has on an organisation.

The law has always been a tool in the public relations armoury.  Reputation management has used the law to gag a story from being discussed in the media, very much under the impression that if the media is not able to run the story then nobody will know the issues that can be damaging to their clients reputations and trust.  This is naïve, stupid and out dated.  Public relations is rarely able to repair the damage that requires this kind of force.

Yes, there is a need for Privacy and there is a need for injunctions and super-injunctions.  The question is, should they be made available and affordable to everyone?  Yes.  Should there be further debate on which applications receive one?  Yes.  Duplicity and double-standard needs to be outted.  From a public relations perspective, reputation management is always harder when the damage has been done, even though said damage is not yet in the public arena.

How many times have we as PR professionals held our head in our hands wandering how we can repair the damage by some ill-conceived decision or action?

The current debate about injunctions and super-injunctions is of course in the media because details of many of these have been outted to social networking sites.  The fact is that we live in a less media centric world where consumers of news can obtain gossip and stories online.  It is this that smashes the legal structure and protection that the law affords to individuals to protect, rightly or wrongly, the privacy and reputation.  But this in itself is a misnomer, because sites such as Google, Facebook and Twitter are based overseas in jurisdictions with firm legal structures.

Social and search sites can be notified and given due time to remove content that libels clients.  But this course this course of action to protect one’s soiled reputation carries it’s own risk – reputation is about trust and trust is won and lost in the court of public opinion.  It is the members of this court – you and I, that gathers information and consumes it.  The fact is that we live in a world where there is less control, which is why PR should learn this and work within the new structure that social networking has created.

I have given presentations to a series of law firms, highlighting how social media and it’s central pillar of information sharing, which happens cross jurisdictions can undermine their work.  The skills and ability to share information without leaving a trace is there.  The internet is a channel that crosses geographical boundaries.  There is concern that such tactics are being used within journalism to undermine the case for privacy.  It is a case of cat and mouse, and at the moment the media is the mouse the law is the old lethargic cat.

Social media has become a tool that can undermine law and if not undermine then push it into the 21st century.  For many the law is just a form of censorship that prevents free speech and public interest.  In fact a well-known blog has made available a Google Document listing all the supposed injunctions that currently exist.  Today it is a question of if you search you will find.

Reputations today are being saved and more importantly destroyed by our own human willingness to engage in hearsay and gossip.  Individuals, companies and brands spend a lot on projecting an image that attracts business.  They should be protected, but only if the actions for which they seek an injunction or super injunction are not duplicitous.

Reputation management is today a skill amongst public relations practitioners that requires real-time management.  Controlling a crowd is nigh on impossible.  Once the damage is done an injunction will only act as a plaster.

PRs have to work not just with the legal court, but importantly the court of public opinion, a court that is a well briefed by content that is available online.

BREAKING NEWS:

It appears that a UK Premier League player has started legal proceedings against Twitter to secure the disclosure of the currently ‘unknown persons’.  Legal firm Schillings said in a statement, “to obtain limited information concerning the unlawful use of Twitter by a small number of individuals who may have breached a court order.”

We assume that such action will be taken by a partner law firm in California, though given that the unlawful act has taken place in the UK, a separate legal jurisdiction, it is going to be tricky to see how this works.  Of course, if those people who started the allegations are in the UK then they will not be eligible to America’s Constitution First Amendment, which allows free speech.

Burson’s Social Reputation Damaged By Facebook Work

Sunday, May 15th, 2011

Global public relations and communications agency Burson-Marsteller was outted last week by a blogger for planting anti-Google stories for Facebook that would smear the reputation of the search giant.

Blogger Chris Soghoian was approached by Director of Burson-Marsteller’s Washington DC Media Practice John Mercurio to see if he would write an op-ed for a top-tier media outlet that from a PR perspective would further raise awareness of privacy issues surrounding Google’s business.  Soghoian rebuffed Mercurio and published their email correspondence, which was subsequently picked up by The Daily Beast who confirmed that Burson’s client was the social networking mammoth Facebook.

The assignment raises questions not just about the ethics of PR in promoting one set of views over another, but also our industry’s understanding of the media landscape in which it operates.

Let’s not be naïve, assignments such as the one that Burson accepted does take place.  It is part and parcel of what the business world.  Briefings, allegations, misinformation are tactics that while they are crude, are part of certain people’s skill-set.

That said, one of the first questions that needs to be asked is that of why did Facebook deide to or even agreed to a campaign to highlight the failings of a competitor?  Such campaigns, as we have seen, carry a lot or risk and can leave ones reputation severely damaged.  Why didn’t Facebook embark on a communication initiative that would highlight it’s strengths, while ignoring competitors weaknesses.  Strategically the answer lies within Facebook and the counsel it received from Burson-Marsteller.

All this said and knowing about the factitious relationship that exists between these two giants, questions have to be asked about the quality of Burson’s work, an agency that I must declare I did work for in 2008.

The content, structure and tone in the brief email correspondence between the two parties that Soghoian released raise a number of key points and questions:

Bearing these points in mind and from reading his email exchange with Soghoian one questions why Burson would have Mercurio work on such a project.  Let me highlight the reasons I ask this:

  • In Mercurio’s opening email on May 3rd, John addresses Chris Soghoian as ‘Mr. Soghoian’.  Would a person who had a close working relationship with this blogger address him as ‘Mr’?  Isn’t this quite a detached introduction from somebody who does not have a strong working relationship with said blogger?
  • Mercurio is a Burson’s Director of Media with a background in politics, why is he involved in blogger relations?  Surely this would have been the responsibility of a tech team or at least of somebody who would not approach Soghoian with a ‘Mr. Soghoian’.
  • While Mercurio offered the opportunity of an op-ed piece, why is it he and not somebody with a better working relationship offering Soghoian this opportunity?
  • Why is Burson using email to connect with bloggers, knowing full well that email correspondence can be leaked?

Such work is only successful if there is an element of trust that you can work on.  Approaching bloggers in such a cold manner leaves not just an agency such a Burson-Marsteller open to attack, but also the client who rightly so would expect anonymity.

Mercurio is trained as a journalist, with a background in politics.  Surely he has experience on how to received leaks and how to protect sources.

From a communications perspective the whole operation leaves one questioning not just the suitability of Burson for such an assignment, but the internal understanding of how views and opinions are shaped in a world that is less media-centric.  There will be plenty of internal questions within this prestigious agency given that it isn’t just Facebook’s reputation that’s been damaged.

#SocialMedia And The Rise Of Self Censorship

Friday, August 20th, 2010

Google logoSo Google’s CEO Eric Schmidt has come out and warned that young people will be entitled one day to change their names so that they can escape online and social media activity that’s been recorded and could hinder their future.

The fact that young people or anybody else might need to change their name is not in my opinion what is shocking, but that society would prejudge people based on what they might have got-up to during their youth.

It’s an astonishing claim from Google, given the amount of data that they cache.

Danny Dover’s recent SEOmoz.org blog post - The Evil Side of Google? Exploring Google’s User Data Collection - gives you an idea of what search engines such as Google have stored.  I would recommend that you read his post to get a clear understanding of how vulnerable reputations have become.  And why are they so vulnerable?  Well, the fact that people are sharing information makes the net a great place for data mining for investigative journalists.

censorshipLet’s remember the case of Stuart MacLennan, a prospective Labour candidate, who before seeking nomination to stand for Labour in Moray referred to pensioners as “coffin dodgers”, the common’s speaker John Bercow as a “opportunist little twat” and referring to Fairtrade he demanded a “slave-grown, chemically enhanced, genetically modified” banana.  Of course he didn’t say this in person, but Tweeted it to his followers some time before he sought the Labour party’s nomination.  Needless to say that it was a journalist who unveiled his comments, which led to the then Prime Minster Gordon Brown to sack him.  So, should he change his name?  Possibly not because in politics nearly everything is forgiven.

With social networking having taken a front seat in the way in which we communicate the watchword for managing a reputation is something that would have sounded odious some time ago.  That word is self-censorship, something that in ‘pluralistic’ countries happens just to conform to the expectations of the wider community.

The big question is my opinion is whether social media will makes us more tolerant or more authoritarian?

And for those who might be using lawyers to get libellous content removed from a web-site, while lawyers can enforce an order on the hosting company, getting the cache-trail cleaned up is a different question all together.

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About me

Hello. I'm Julio Romo. I'm a London-based independent PR, communications consultant and digital strategist. I am also a freelance journalist and trainer, providing insight and consultancy on how to secure better engagement through the changing media and digital landscape. 

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