Posts Tagged ‘media’

Changing and charging times for news

Thursday, September 3rd, 2009

No more news?  I think not!

No more news?

The MacTaggart Lecture took place last week with News Corporation’s James Murdoch deciding at long last to take the stand at the MediaGuardian Edinburgh International TV Festival. Murdoch wasted no time in setting his stall out to get support as he painted a grim picture of the state of the UK’s media industry. Pointing the finger at the BBC, Murdoch described the corporation as a villain that had a “chilling” hold on the UK media landscape.

Given that we are in a recession Auntie was always going to be an easy target for the man from Sky. Murdoch though did have an audience.

After all, for quite a number of years we have been told that the news industry is dying a slow death. Print media – national, local and magazines – was passing away. Broadcast news is on the way out. Even subscription-based online news sites were in A&E. All very terminal. And all before one of the worst recessions in living memory, which has this year pushed advertising income down in many newspaper groups by between 20 and 30 per cent.

We are told that we, the consumers, are guilty of killing the industry by wanting our news for free. So whose fault is it that leading papers like The Observer are considering ceasing all together?

The fact is that since media executives decided to chase online advertising revenue stream at the beginning of the decade circulation of print newspapers and magazines have been dropping. As Alan Mutter points out in his blog, publishers couldn’t “figure out how to charge for content without throttling their web traffic and the online advertising that comes along with it.” What execs did was undermine their own industry by offering the goods for free, on a different platform maybe, but still without charge. Thus conditioning consumers to expect news on the house. Interesting strategy.

The Wall Street Journal though stepped out early on and offered access to its content online through a subscription service. They were one of the first to implement this strategy and in 2007 found itself with a daily circulation of more than 2 million, with approximately 931,000 paying online subscribers. While the Journal might be seen as a niche title with a focus on business and finance it certainly is a healthy position to be in, bucking the worldwide downward trend in income and circulation.

Meanwhile the UK-owned Financial Times is a title that has used a subscription-based strategy to its advantage. It decided to reduce the amount of free content available online and started to charge for access to the Lex column, FT Alphaville and others. FT.com now has 117,000 individual subscribers and makes it’s content available on a range of platforms including the US Kindle, as well as a new iPhone app, which was released to rave reviews. The app does what it’s designed to do – give users a taste of the quality journalism that the FT is renowned for through access to free content. But it also tempts users to subscribe to the FT so that they can make the most of the app.

Earlier this year Rupert Murdoch signalled that his news organisations would start charging for access to content online. This after News Corporation announced a 97 per cent slump across its newspaper titles. The rest of the industry took a deep breath, as the unspoken had at long last been made public.

Advertising-reliant media has been hit hard, leaving the industry to rethink its business and wonder how it is going to survive in the recession. The fact is that it can no longer rely on advertising revenue alone from its print and online platforms. With advertising budgets slashed, the news and media industries must find income from the people on the street. That means charging them for content.

Like the FT, The Times already offers a subscription service to readers. I subscribe to both, which is why I wonder if we will see The Times follow the FT’s model of offering limited free content online and in depth to subscribers or pay as you read customers.

Print itself might become a pointer to a fuller online package where news packages can be developed by taste and interest. Pay 90 pence and get part of the story. Subscribe and you get the full picture, together with the background briefings and extra content – video, podcasts, reviews, etc.

And what about magazines, I hear you ask? Well, yes, some titles have been bucking the downward trend, but overall sales are down. The proposition will need to be rethought and subscription services will be brought in.

Publishers like News Corporation have been backing the Kindle as a portable aggregator of news. And it makes sense. What also makes sense is the news of News Corporation meeting with other major publishers to discuss the setting of a consortium that would charge for news online.

Some people have come out and very publically stated that charging for news online won’t work. People expect it for free and won’t part with their cash. I think people will pay, but they will have to believe that they are getting value. In fact people already pay. The Times and The Financial Times already offer and heavily promote subscription based services to their print titles. The FT itself gives access to their content online to those who subscribe to the print edition of the FT. So, could a subscription service similar to this work? I think so. While I myself am a subscriber to both of these titles, as well as plenty of other magazines, I feel that subscription based wall offers exclusivity and value. Of course publishers will have to make sure that what is offered is exclusive, something that differentiates them from their competitors.

Not just that, but if your daily and monthly subscriptions were updated to a Kindle, Apple Tables or other eReader device, say at night when traditionally they went to press, then you knew that you were getting your titles within minutes of the copy being finished.

What you need is an ‘iTunes-style’ store through which you can get access and pay for a wide range of titles from around the world. A store through which you can get your UK titles as well as international titles that tick your interest box, so if you’re into fashion your GQ and Vogue from France, Italy, Japan and the US. And if it’s music, then Spin, Rolling Stone from the US, as well as UK’s NME. All downloaded to your device and updates sent via Wi-Fi wherever you are.

Of course social media will have a game to play in a new media landscape.  Titles are already publishing stories on Twitter, sending updates of breaking news stories as well sharing thoughts and knowledges and subjects they cover.  Social media is drawing people in to titles and for PRs enabling another tool to listen and follow journalists on their beat.

And ramping up subscriptions when advertising is down can only be a good thing for an industry that as tradition relied on advertising income.

You know, it might just make sense.

And as for the BBC? Well, news outlets need a standard to measure themselves against and the BBC is that standard for news quality. Criticising the BBC in my opinion is highlighting the weaknesses in your offering.

A not so new communications channel

Wednesday, April 29th, 2009

However you want to describe it, online and social media is playing an important part in shaping the reputation of brands around the world.  It’s been doing so for some time now, certainly a few years. The issue at hand though, the one that New Media Knowledge (NMK) raised at their ‘What happens to online PR?’ event last week was if the Public Relations industry was best suited to lead clients through the ever-changing digital media landscape.

Led by New Media Age Editor-in-Chief Mike Nutley the NMK team brought together MD and founder of Wolfstar Stuart Bruce, Head of Social Media at iCrossing Anthony Mayfield, Global Head of Digital at Weber Shandwick James Warren and Founder and MD of Content and Motion Roger Warner. A great panel, though apart from Mike, sadly lacking journalists or independent bloggers that make their living from building or knocking down the brands that PRs work so hard on.

On one side we had the argument that PR is and should be just about press and media relations, which is what we were told clients expect from their PR teams or agencies – an outdated thought.  Some of those present even claimed that PR agencies find it difficult to re-invent themselves, which is why online PR should be left to niche digital agencies, which “better understood this channel.”

Fifteen years ago this might have been the case when it was all about the technology and not the PR or the message.  It was about something new that only a few people understood yet everybody wanted a piece of the action.  Not any more though.

On the other side you had those who believe that it’s PRs that should continue guiding clients through the digital world.  PRs that have experience in reputation building and management, people who know how integrated communications campaigns work.  Who know have experience in developing influence and creating relationships.

The interesting point that came through from the evening was that digital media is still seen as niche and not a communications channel that would be part of any overall campaign planning.  Some even complained that within certain agencies, they were seen as an ‘add-on’.  They weren’t integrated, mainly because clients had the ‘get me in the FT’ attitude to their work, even though their reputation was more at risk from bloggers and social networkers.  Something that is true given that staff in newsrooms around the world are experiencing a bloody cull.  But, educating clients and employers takes time.

There was broad agreement on the fact that online and social media is all about credibility.  There is a difference between a pastime and a service.  Comms teams need to have social media people within, they need to be able to use their knowledge to develop campaigns.

Clients and employers know and are used to buying press relations services, but they need to understand about social and online media.  This new channel needs to be quantified and measurement tools need to be refined so that they can understand the importance and influence that it has on audiences that they want to communicate with.

At the end of the day, PRs are here to serve clients, to put on the table solutions to issues they face.  Communications is becoming much more integrated, with PR moving more to the centre of decision making, shaping the strategy not just for consumer campaigns, but advertising ones.

Social and online media is a new channel and needs to receive the attention that it deserves.

Digital Britain – Part 2

Friday, January 30th, 2009

The Government yesterday released its interim Digital Britain report.  No surprises on the content of the Green Paper– broadband for all, improving how television content is distributed online and cracking down on illegal file sharing.

The disappointing aspect about the interim report is that for a fast changing industry its recommendations are already outdated, so working to get every household on a minimum 2Mbs line by 2012 will be like having a 56Kbs dial-up account today.

The report ignores the fact that bandwidth is already running out in Britain, especially as the BBC’s iPlayer continues to prove that people want to watch television (for live or recorded content) online.  Other broadcasters such as ITV and Channel 4 are readying themselves for the launch of their own content online, a partnership that also includes the BBC.

Recent figures, which I put in my last post on Digital Britain, confirm that shoppers are shunning the high-street for the improved prices that the net offers.

Lord Carter may say that while 2Mbs is the minimum speed that he wants everybody to have, speeds of up to 100Mbs will be available.  Good point, but high speeds will be there at a cost, a substantial cost, which will put consumers and businesses off from these packages.  Not just that, but he leaves the option open for an indirect tax on net users to counter online copyright piracy.

The Government said that it wanted to spend its way out of the current recession by investing in public sector development – new schools, hospitals, etc.  What it should have done through this interim report is commit itself to upgrading Britain’s bandwidth.  Doing this would send a clear signal to business that the internet can be used as a further channel through which it can do business.  It would also enhance the creativity that makes Britain a leader worldwide in the media, communications and creative industries.

I ask the question, now that we know where the Government wants Britain to be in 2012, where will Asia Pacific and the rest of Europe be?

This report wants a lot, but makes no recommendation on how these ‘wants’ should be met.  It offers no strategy and no solution.  It is a typical politcal report with no direction or ambition.  Exactly what you would expect.

Morphing into style

Friday, January 30th, 2009
In front of the camera once again

In front of the camera once again

Morph will today be celebrating with Champagne after securing what we can only dream off, to appear on the cover of men’s magazine Esquire.

After years of living in a pencil box, the reclusive Morph agreed to Esquire’s request to tribute his artistic associate the late Tony Hart, who died earlier this month at the age of 83.

A style icon to naturists everywhere since he first appeared on our screens in 1977, the dapper looking Morph selected some of this season’s must haves for the shoot, including items by Hermes, Gucci and Prada.  Accessories by Paul Smith and Louis Vuitton were also on show.

Casting an eye over the accessories

Casting an eye over the accessories

It is not clear if Morph will be attending the up coming London Fashion Week, which takes place between 20 and 25 February, nor if he gave an interview to this leading men’s monthly title.

We’ll have to wait until 5 February to find out more.

Digital Britain

Monday, January 26th, 2009

The Department of Culture, Media and Sport (DCMS) has decided to keep us waiting for their interim ‘Digital Britain’ report which was due out today, 26 January 2009.  A spokesperson confirmed that it’s been delayed until the end of the month, which to us is the end of the week.

Anyhow, the long awaited report, which won’t be finalised until late Spring this year, is expected to outline the Government’s vision for, er, a Digital Britain.  To be specific, it will be looking to regulate the net so that it can be made available to everyone nationwide.  It is expected that the report will also set minimum broadband speeds and impose obligations on telecoms to meet these requirements.  Culture Secretary Andy Burnham said the government was looking at regulating the internet to “even up” the imbalance with television.

Of course all this makes sense.  But there are a number of major obstacles, first of which is investment, or lack of, in new fibre-optic cabling and ensuring that exchanges up and down the country, which are controlled by BT, are upgraded so that broadband speeds can be increased.  Britain is lagging behind not just Asia, but Europe when it comes to speeds, with the UK average just over a year ago – light years in net time being 3Mbs.  This is way behind the 4.8Mbs in Germany, the 7.4Mbs in Sweden, 10Mbs in Japan or between 50 and 100Mbs in South Korea.  Often seen at the gold standard, South Korea is able to achieve this thanks to Government contributions and commitment to building a fibre-optic network.  Now let’s imagine how BT and other service providers such as Virgin Media feel about this?

Government commitment is key.  And while the UK Government has been asking a lot of questions about what Digital Britain should be like, the time is right for it to invest in a tool that will help all kind of businesses reach their customers during these difficult times.

The Christmas of 2008 saw the start of Britain’s first recession since the early 1990’s.  A recession that has made many high street retailers cut prices to ensure survival.  Yet for some stores, like Woolworths, it was too late.  Their time was up.  But while gloom was spreading like a virus down the high-street shoppers turned to the internet and spent over £4.6bn last month, up 14% on 2007.  Online sales accounted for £43.8bn in 2008, 15 per cent of total retail spending.

Consumers are becoming more demanding, especially when there aren’t many pounds in their pockets.  They want quality and competitive pricing, something that the internet allows them find.  Yet businesses with retail operations still appear to not embracing the net as a new channel for sales, which is why Government needs to step in and rid the nation of this digital ignorance.

The Digital Britain report is the perfect opportunities for Government to show it’s committed to helping businesses reach out to consumers.  The internet is another pathway, another pavement.  South Korea, is not just the country with one of the fastest networks, it is also one of the cheapest.  And with the Government’s commitment to spending it’s way out of a recession, investing in the internet would send a signal of it’s commitment to investing in the future.

Charging for the net is outdated.  It’s akin to charging us to walk down to Tesco to buy something.

Having said all this, bureaucracy does have a habit of getting in the way of progress.

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About me

Hello. I'm Julio Romo. I'm a London-based independent PR, communications consultant and digital strategist. I am also a freelance journalist and trainer, providing insight and consultancy on how to secure better engagement through the changing media and digital landscape. 

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