Posts Tagged ‘pr’

International Olympic Committee Issues Social Media Guidelines for London 2012

Monday, July 4th, 2011

The International Olympic Committee has released it’s Social Media Guidelines for participants and other accredited persons at the London 2012 Olympic Games.

The four-page document is the IOC’s attempt to recapture the ground it never had when Twitter became the must-have channel for those competing at the winter Vancouver 2010 games.

Remember the death of Georgian Luger Nodar Kumaritashvili and how the footage of the tragic accident ended up on YouTube, Twitter and other social networking sites.  Happening just before the opening ceremony and the online chatter accentuated the lack of control and understanding that the Olympic committee had over social media and which cast a shadow over the Vancouver Olympics.

In the guidelines the IOC ‘actively encourages and supports athletes and other accredited persons at the Olympic Games to … post, blog and tweet their experiences.’ it directs those competing to avoid using social networking sites ‘for commercial and/or advertising purposes.’  If athletes and other accredited persons do break these guidelines then they risk accreditation being withdrawn.  More worrying for athletes is the threat of possible expulsion from the games.

So how will these guidelines affect the work of public relations agencies working with athletes and their sponsors?  Will non-accredited sponsors see these guidelines as a red rag to a bull?  How strong will ambush marketing play during the 2012 Olympics?  Remember how Dutch beer company Bavaria got, as The Daily Telegraph describes, ‘36 women wearing skimpy orange dresses attend the Holland versus Denmark game‘ to promote Dutch Bavaria beer in breach of Fifa guidelines.  Organisers of the stunt were then arrested.

What are your thoughts? How important will social networking play for brands that are sitting outside the tent and that will never be able to be a participant in the Olympic experience?

IOC Social Media Blogging and Internet Guidelines-London

English FA Incompetence Steers Blatter FIFA Ship To Victory

Saturday, June 4th, 2011

England’s Football Association gave us a lesson this week on how not to secure change within FIFA to rid it of the ‘alleged’ <cough!> corruption.

For too long FIFA has been a self-serving and inefficient organisation.  Like many international governing bodies it’s executive committee has become distant from the supporters who actually and in this case own the game.  For FIFA football is all about the business – getting and securing the best sponsorship and trickling these deals down into local associations, many of which are run on a shoestring.  That said and as has been reported those who sit on the top table of this once venerable organisation have become unconnected with the people who play this sport.

The politics of sport is ugly and ruthless.  But let’s be objective, FIFA has 208 national member associations – more than any other international governing body.  The UN itself has 192 states as members.  These national member associations represent the world and it’s various and diverse cultures.  What is acceptable in some of these countries would be deemed unacceptable in western democracies.  But equally, some of the West’s own behaviours would be deemed wrong in many of the states that are represented within the FIFA family.  That still is no excuse for much of the activity that has become endemic within this broken organisation.

All this doesn’t excuse the moralising of the UK press towards how FIFA operate.  If you read the media from around the world you would be forgiven for thinking that it is all above board.  In fact, read Spain’s sports daily Marca or As or any other title from South America or Africa and the only quotes about the alleged corruption come from local titles that quote the stings made by The Times and Sunday Times.  Moralising in my opinion doesn’t help with change.

To coincide the publishing of stories about corruption to days before the voting for the 2018 and 2022 World Cup was short-sighted by UK newsdesks.  Yet ask UK journalists and you’ll get an answer about public interest.  Really?  Is it better to run a story before the voting or possibly just after?  Would news outlets have got better stories in the lead-up to an English World Cup?  All very odd.  I’ve had conversations with a few journalists who’s view is that they should be independent and I agree.  But the question from a public relations perspective is how you secure change?  Are some outlets chasing numbers rather than using their skills to enable better transparency?

Public relations can be a force for good.  Sure, many people see this profession as one that focuses on spin and misinformation.  But, in countries such as the UK, with a good relationship with media outlets PR could work in harmony to achieve the change that is required within FIFA.

So as we approached this week’s FIFA’s 61st Congress we noted the media and the English FA once again making a stand for what they thought was right.  It was a question in my opinion of preaching and not teaching.  What they did was get it very wrong, to the extent that their behaviour possibly helped Blatter secure a fourth term in office.

The public relations campaign activity by The FA leaves a lot to be desired.  Fit for purpose?  I leave you readers to decide.

There used to be days when Britain was good at understanding the world, at doing deals and assisting and promoting best practice.  FIFA needs to change, but so does The FA, who is in grave danger of becoming irrelevant to the football family.

Online Reputation Management PR – Don’t Use In Isolation

Friday, June 3rd, 2011

The Times ran a story this week on how celebrities were using PR agencies to drive bad news that is circulated online away from public’s view – burying it away in pages people rarely visit.  Times reporter Billy Kenber followed up his initial piece with further insight on how some agencies work.  There is a problem with his piece though, that being the insinuation that it’s solely PR agencies that are behind these shady practices.

Reputation management as we know is not a new discipline within public relations.  The skills needed have been around for many, many years.  That said, since today we are influenced by what we read online and what our friends and peers share with us the need and demand for online reputation management (ORM) has dramatically increased.

Reputation is at the core of any business. It shapes our trust with brands and individuals.  If that trust is challenged we take our business elsewhere, which is why in today’s real-time and connected world it is essential to keep track of how communities can build or break reputations.

Kenber gave the example of Woburn Safari Park who allegedly paid an agency to bury news stories about a critical report from the Department for Environment , Food and Rural Affairs  (DEFRA) on the conditions of the animals in its care.  Weeks after stories were published The Times reported that the park hired the services of an online reputation management agency.  If this is all it did then rightly so one can be critical of how it acted given DEFRA’s findings.  Certainly not a way of repairing a reputation.

Online reputation management agencies are not public relations agencies.  There is a need for their services, but these should be used as part of a much more strategic campaign.  Burying bad news and the associated debate that takes place online is not going job is not going to serve a company good in the long-term.  In fact it is likely to do further damage.

Public Relations is about reputation.  It is as the CIPR states about ‘the planned and sustained effort to establish and maintain goodwill and mutual understanding between an organisation and its publics.’  Key words here are planned and sustained.  Making a sustained effort is much more that just burying news, much more that negative briefings.  It is in today’s business and consumer environment about real-time decisions that can humanise a brand and assist it in gaining support and the much needed understanding.

There is a need for the skills that Kenber highlights.  We have seen plenty of examples of how small businesses have suffered because of critical online reviews that have either been wide of the mark or libellous.  We should remember that people have different standards and can quickly mount negative online assaults, often without realising how they are opening themselves up to a legal dispute.

PR agencies do use whatever is needed help organisations protect their reputation.  But, it is these PR agencies that use these tools in proportion to what is needed to achieve.  If a client or employer has messed up the damage has been done.  Doing what Kenber talks about only makes matters worse.  A professional communications agency would have advised to stay clear of burying bad online news.  Agencies that would do this kind of work, do it without understanding the bigger picture.

Super Injunctions, A Failed Tool In Reputation Management

Friday, May 20th, 2011

House of Lords member Lord Stoneham of Droxford yesterday used Parliamentary Privilege to make public details of an #injunction that former #RBS Chief Executive Sir Fred Goodwin had on the story that he was involved in an extra-marital affair while the bank was collapsing in front of him.

The comments were made in the Chamber at the Palace of Westminster hours before legal teams met at the High Court to discuss said gagging order, with one party seeking to have it overturned.  Sir Fred himself did not object to the removal of the injunction, which enables the media to run with a story that will put plenty of heat on him once again.

Injunctions and super-injunctions have been making the headlines recently because media outlets have been unable to report on the more salacious stories that are doing the rounds about high-profile personalities.  The pub gossip that people take part is censured.  Some people criticise the judiciary, claiming that it undermines the press.  Others believe that Privacy is a basic human right that requires individual mistakes to not be splashed in the press.

My view is that the press and the individuals using these injunctions and super-injunctions are right.  The problem is that in between both arguments lies what is known as public interest, a term used by the media as a ‘catch-all.’  With this self-regulated tool, the media can invade the privacy of anybody and any organisation.  And there lies the problem.  Organisations need to be accountable, as do the people working for them and for government.  That said, there is a fine line that divides a mistake from the effect it has on an organisation.

The law has always been a tool in the public relations armoury.  Reputation management has used the law to gag a story from being discussed in the media, very much under the impression that if the media is not able to run the story then nobody will know the issues that can be damaging to their clients reputations and trust.  This is naïve, stupid and out dated.  Public relations is rarely able to repair the damage that requires this kind of force.

Yes, there is a need for Privacy and there is a need for injunctions and super-injunctions.  The question is, should they be made available and affordable to everyone?  Yes.  Should there be further debate on which applications receive one?  Yes.  Duplicity and double-standard needs to be outted.  From a public relations perspective, reputation management is always harder when the damage has been done, even though said damage is not yet in the public arena.

How many times have we as PR professionals held our head in our hands wandering how we can repair the damage by some ill-conceived decision or action?

The current debate about injunctions and super-injunctions is of course in the media because details of many of these have been outted to social networking sites.  The fact is that we live in a less media centric world where consumers of news can obtain gossip and stories online.  It is this that smashes the legal structure and protection that the law affords to individuals to protect, rightly or wrongly, the privacy and reputation.  But this in itself is a misnomer, because sites such as Google, Facebook and Twitter are based overseas in jurisdictions with firm legal structures.

Social and search sites can be notified and given due time to remove content that libels clients.  But this course this course of action to protect one’s soiled reputation carries it’s own risk – reputation is about trust and trust is won and lost in the court of public opinion.  It is the members of this court – you and I, that gathers information and consumes it.  The fact is that we live in a world where there is less control, which is why PR should learn this and work within the new structure that social networking has created.

I have given presentations to a series of law firms, highlighting how social media and it’s central pillar of information sharing, which happens cross jurisdictions can undermine their work.  The skills and ability to share information without leaving a trace is there.  The internet is a channel that crosses geographical boundaries.  There is concern that such tactics are being used within journalism to undermine the case for privacy.  It is a case of cat and mouse, and at the moment the media is the mouse the law is the old lethargic cat.

Social media has become a tool that can undermine law and if not undermine then push it into the 21st century.  For many the law is just a form of censorship that prevents free speech and public interest.  In fact a well-known blog has made available a Google Document listing all the supposed injunctions that currently exist.  Today it is a question of if you search you will find.

Reputations today are being saved and more importantly destroyed by our own human willingness to engage in hearsay and gossip.  Individuals, companies and brands spend a lot on projecting an image that attracts business.  They should be protected, but only if the actions for which they seek an injunction or super injunction are not duplicitous.

Reputation management is today a skill amongst public relations practitioners that requires real-time management.  Controlling a crowd is nigh on impossible.  Once the damage is done an injunction will only act as a plaster.

PRs have to work not just with the legal court, but importantly the court of public opinion, a court that is a well briefed by content that is available online.

BREAKING NEWS:

It appears that a UK Premier League player has started legal proceedings against Twitter to secure the disclosure of the currently ‘unknown persons’.  Legal firm Schillings said in a statement, “to obtain limited information concerning the unlawful use of Twitter by a small number of individuals who may have breached a court order.”

We assume that such action will be taken by a partner law firm in California, though given that the unlawful act has taken place in the UK, a separate legal jurisdiction, it is going to be tricky to see how this works.  Of course, if those people who started the allegations are in the UK then they will not be eligible to America’s Constitution First Amendment, which allows free speech.

Burson’s Social Reputation Damaged By Facebook Work

Sunday, May 15th, 2011

Global public relations and communications agency Burson-Marsteller was outted last week by a blogger for planting anti-Google stories for Facebook that would smear the reputation of the search giant.

Blogger Chris Soghoian was approached by Director of Burson-Marsteller’s Washington DC Media Practice John Mercurio to see if he would write an op-ed for a top-tier media outlet that from a PR perspective would further raise awareness of privacy issues surrounding Google’s business.  Soghoian rebuffed Mercurio and published their email correspondence, which was subsequently picked up by The Daily Beast who confirmed that Burson’s client was the social networking mammoth Facebook.

The assignment raises questions not just about the ethics of PR in promoting one set of views over another, but also our industry’s understanding of the media landscape in which it operates.

Let’s not be naïve, assignments such as the one that Burson accepted does take place.  It is part and parcel of what the business world.  Briefings, allegations, misinformation are tactics that while they are crude, are part of certain people’s skill-set.

That said, one of the first questions that needs to be asked is that of why did Facebook deide to or even agreed to a campaign to highlight the failings of a competitor?  Such campaigns, as we have seen, carry a lot or risk and can leave ones reputation severely damaged.  Why didn’t Facebook embark on a communication initiative that would highlight it’s strengths, while ignoring competitors weaknesses.  Strategically the answer lies within Facebook and the counsel it received from Burson-Marsteller.

All this said and knowing about the factitious relationship that exists between these two giants, questions have to be asked about the quality of Burson’s work, an agency that I must declare I did work for in 2008.

The content, structure and tone in the brief email correspondence between the two parties that Soghoian released raise a number of key points and questions:

Bearing these points in mind and from reading his email exchange with Soghoian one questions why Burson would have Mercurio work on such a project.  Let me highlight the reasons I ask this:

  • In Mercurio’s opening email on May 3rd, John addresses Chris Soghoian as ‘Mr. Soghoian’.  Would a person who had a close working relationship with this blogger address him as ‘Mr’?  Isn’t this quite a detached introduction from somebody who does not have a strong working relationship with said blogger?
  • Mercurio is a Burson’s Director of Media with a background in politics, why is he involved in blogger relations?  Surely this would have been the responsibility of a tech team or at least of somebody who would not approach Soghoian with a ‘Mr. Soghoian’.
  • While Mercurio offered the opportunity of an op-ed piece, why is it he and not somebody with a better working relationship offering Soghoian this opportunity?
  • Why is Burson using email to connect with bloggers, knowing full well that email correspondence can be leaked?

Such work is only successful if there is an element of trust that you can work on.  Approaching bloggers in such a cold manner leaves not just an agency such a Burson-Marsteller open to attack, but also the client who rightly so would expect anonymity.

Mercurio is trained as a journalist, with a background in politics.  Surely he has experience on how to received leaks and how to protect sources.

From a communications perspective the whole operation leaves one questioning not just the suitability of Burson for such an assignment, but the internal understanding of how views and opinions are shaped in a world that is less media-centric.  There will be plenty of internal questions within this prestigious agency given that it isn’t just Facebook’s reputation that’s been damaged.

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About me

Hello. I'm Julio Romo. I'm a London-based independent PR, communications consultant and digital strategist. I am also a freelance journalist and trainer, providing insight and consultancy on how to secure better engagement through the changing media and digital landscape. 

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