Posts Tagged ‘twitter’

Mobile Company O2 Breaches Privacy of Data Roaming Users

Wednesday, January 25th, 2012

Telefonica owned UK mobile operator O2 was this morning caught in a storm when a user discovered that his phone number was being sent to websites he visited when roaming through O2′s network.

System Administrator Lewis Peckover discovered the data and privacy breach when building a site and wanting to know the information that was being sent and possibly collected while browsing on a mobile network.

After alerting O2 yesterday 24 January at 15.12 through Twitter it took the mobile operator nearly four hours to ask @lewispeckover for a screenshot.  This request followed a previous tweet where the company tried to reassure him by stating that ‘the mobile number in the HTML is linked to how the site determines that your browsing from a mobile device‘.

This issue went public this morning when people bombarded O2 for answers, forcing the company to issue it’s first statement at 08.49 by stating ‘we are investigating this at the moment and will update everyone as soon as possible.’

This breach in privacy creates a massive concern not just for consumers but businesses that use O2 for data roaming as sending users numbers might enable bots to harvest these for spam.

Twitter users have already been calling for O2 to be reported to both Ofcom and the Information Commissioner’s Office (IOC).

To check if you are affected switch to 3G and use the following script developed by Lewis Peckover to see if your own UK or International overseas cellular network sends your number.

This story is developing.

Wednesday, 25 January – 15.40: O2 has tweeted at 15.32 a statement saying, ‘We’re sorry about the concern re mobile numbers and web browsing, which is now fixed. Here’s what happened + Q&A.‘  They included a link to a Q&A in their blog: http://tfs.me/wdekaS

LOCOG Restricts Volunteer Social Media Use

Monday, January 9th, 2012

The London Organising Committee for the Olympic Games (LOCOG) last week released their social media guidelines for their 70,000 volunteers, in which they ban individuals from posting pictures or release details of athletes, VIPs and dignitaries in backstage areas at this summer’s 2012 Olympic games.

In the hope of keeping a tight-lid on the London 2012 brand and messaging organisers have made the outrageous statement that social media will be managed by its communication team.  Such level of control is going to be nearly impossible given the number of individuals that will be operating behind the scenes.

A large majority of news outlets already use social media channels as a source that adds value and content to unfolding stories, so rather than control the possible behind the scene messages, why didn’t the communications team look to embrace these channels and empower volunteers add an extra layer of information?  It begs the question, will volunteers have to hand in the mobiles before each day that they work, sorry, volunteer for free?

Surely empowering volunteers as behind the scenes crews would act as a way to bring the spirit of the Olympics closer to the people.  Those athletes, celebrities and dignitaries that are caught in a scandal would only have themselves to blame.

As several other bloggers point out, the call by LOCOG goes against the International Olympic Committe’s (IOC) own guidelines and recommendation.

We await and see how this develops.

Social Media in 2011 – A Review

Friday, December 30th, 2011

This time last year I made a series of predictions about social media and public relations.  I suggested that while 2010 was a year of discovery, the past 2011 was going to be about sharing and engaging.  About communities being empowered by the knowledge they will have pooled together.  I highlighted from my perspective the challenges and opportunities that Facebook, Twitter and YouTube will pose for companies and individuals.  The impact that social networking has had on events during the past year has truly been beyond what anybody could have expected.

While 2010 was about Wikileaks, the past year has been about challenging the reputation of companies, organisations and individuals that used the law to hide their indiscretions.  Twitter and other social networks came into their own as members of the legal profession struggled to grasp the structure of communications across international jurisdictions.

In my post ‘2011, A Year Of Change In Public Relations,’ I said that the coming year was going to be about communities that were engaged and empowered.  Wikileaks showed what you could do privately.  Facebook, Twitter and YouTube were the channels through which you could anonymously share content and opinion.  They are the channels that gathered a community together, empowering them to seek the transparency that was far too often absent.  Even the once trusted media estate came under the gaze of the community.

The Arab Spring in North Africa was an occasion that surprised many commentators. Sharing of stories on Twitter about high-profile individuals was going to happen.  Managing reputations has now moved into a real-time business.  In fact, if something wrong has been done it is today best expected that such an act will become public.

Last year I also raised the point about the power of mobile, of cellphones.  Wherever you are you have a cellphone.  You are connected to a world of real time information that reaches you as quickly as you wish to access the news that is available.  News shared by the network that you are connected to.  Reliance on traditional news channels is long gone.  News is shaped by members of the communities that we trust, which is why from a public relations perspective crises are today that when audiences go negative on a brand, cause or individual.

As I stated, news organisations are not dead and they are certainly not dying.  They are just changing and adapting to become what their primary audience wants of them.  An adoption that will continue in the 2012.

But what about the coming year?  Well, I am finishing my thoughts on this and will share these with you pretty soon.

#Londonriots – Fuelled By Mobile, Not Social Media

Monday, August 8th, 2011

Social media sites Facebook and twitter were blamed today by Government and Metropolitan Police spokespeople for fanning the UK #Londonriots and looting over the weekend.  Fingers were pointed at these social networking sites for the fact that they enable people to send out calls for people to gather together.

The disturbances happened after the fatal shooting of Tottenham father of four Mark Duggan who was allegedly killed in a minicab on Thursday by police firearm officers.

Blaming these sites is just placing a distraction for the real reasons for the unlawful behaviour that took place, highlighting a lack of understanding or will to understand of how people use social media today.

In fact, as Partner at Engine group Jonathan Akwue points out in his blog, it wasn’t Facebook or Twitter that fuelled the riots, but most probably BBM – BlackBerry Messenger.  BlackBerry is the phone of choice amongst a young demographic that took part in the riots, primarily because of BBM is virtually free (You just need a BlackBerry data plan) and unlike Facebook and Twitter, which are both open, it’s truly private.

BBM messages are encrypted and run through Research In Motion’s Canadian servers, and issue that has created many problems for the firm in India and the UAE, where they were threatened with being banned unless their encrypted communications were ‘opened-up’.

Emirates247 reported on 26th July that Abu Dhabi Police have warned that ‘spreading malicious rumours and fake news through BlackBerry messenger (BBM) is punishable by law and offenders could by jailed up to three years.’  The question now is if the UK Government is with it’s tarring of social networking and the recent extension of the #phonehacking judicial review going to push for something similar given that BBM is in all sense a private forum that is difficult to listen in on.

Blaming social networks is just a distraction, facilitating a reason for a possible change in policy that could be rushed through without understanding how these communication channels work.  But think about it, why would anybody wanting to do a crime share it on an open network?  Why not use a private channel?  Why can’t lawmakers understand this simple fact?

During the weekend riots Twitter was the channel used to report what was unfolding in Tottenham, Edmonton and Brixton.  A channel that captured in real-time what was organised on the locked-down BBM network.  If you wanted a real-time update you went to Twitter and used relevant search terms.

As Omar said in The Wire, “the game’s out there, and it’s play or get played. That simple.”  And at the moment the authorities are getting played.  Blaming social media confirms the distance that exists between them and the reasons that trigger the unrests.

 

*** UPDATE ***

BlackBerry UK have released the following statement in response to the use of BBM, ‘As in all markets around the world where BlackBerry is available, we cooperate with local telecommunications operators, law enforcement and regulatory officials. Similar to other technology providers in the UK we comply with The Regulation of Investigatory Powers Act and co-operate fully with the Home Office and UK police forces.’

#TfN Twitter for Newsrooms

Wednesday, June 29th, 2011

Twitter this week launched ‘Twitter for Newsroom‘, an online guide to help those in publishing and journalism understand how best to find sources, verify stories and publish news online.

For many events Twitter has become the stories break, confirming how, as @nicnewman states in a report that news organisations are ‘abandoning attempts to be the first for breaking news, focusing instead on besting the best at verifying and curating it.’  Twitter has become a must-have tool for journalists, enabling them to reach out directly to people caught in the story and who want to share their experience.

All this said, the #TfN guide is very basic and top-line, not adding much value to what we already know.  The announcement highlights more how Twitter is understanding the use of it’s channel by the community as it tries to set some standards and best practice.  The channel has already made public ‘Producers’ guide to Twitter on TV‘ and ‘On-air [TV/Web] display guidelines.’

You just have to look at the case’s of injunctions in the UK of the uprisings in various Middle East countries to see how Twitter and other social networking channels have made the public into individual broadcasters, voices that can add value to a story.  But with so many voices journalists are having to develop a forensic view to enable them to dig through the noise and spin.  It is these skills that add value to journalism.

The announcement this week is a case of how the community is leading and the company is accepting the standards that we are setting.

With the upcoming integrating into Apple’s iOS5 we will see Twitter as a possible default messaging platform for those using Apple products.

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About me

Hello. I'm Julio Romo. I'm a London-based independent PR, communications consultant and digital strategist. I am also a freelance journalist and trainer, providing insight and consultancy on how to secure better engagement through the changing media and digital landscape. 

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